TERMS & CONDITIONS
By using this site and placing orders herein, you are agreeing to the following terms and conditions.
1. Ordering and Availability
1.1 All items offered on our website are subject to availability and price change. We endeavour to advise on our website of any items that are currently out of stock, wherever possible. If an item ordered is out of stock we will endeavour to notify you within seven working days of your order being placed. We will advise you of the likely time scale of any delay and/or price change, but you are of course free to cancel your order if we cannot fulfill within our allocated timeframe.
1.2 Orders for any of our products can be placed via our Secure Online Server or by post with appropriate cheque payment please contact us if you wish to pay by cheque.
1.3 All orders placed will be treated as an offer to purchase. Any automated reply that you receive shall not be deemed to be our acceptance of your offer to purchase. Acceptance of your offer to purchase shall only be deemed to be complete when we have sent a confirmation email of the despatch of the goods, to the email address that you have provided (whether or not you receive that email). We reserve the right to refuse or reject any offer to purchase at any time.
1.4 We aim to process and despatch all orders as quickly as possible (We aim to keep every item in stock, though sometimes due to heavy demand we may be waiting for a stock delivery on some items) - and we aim to despatch in under 10 working days. If your order is delayed and will take longer than 10 working days you will be advised so you have the opportunity to cancel. Cancellations due to slow despatch will be accepted if we have taken more than 10 working days to despatch your order. You will be advised by email when your order has been despatched.
1.5 All orders are checked by us for the security of both you and us. We (or our payment provider) may request proof of address and/or proof of identification from you before your order can be processed. If this is the case we will contact you giving you full details of what is required.
1.6 All orders must be accompanied by active credit or debit card information. This information is handled and authorised by our third party payment provider and we cannot be held responsible for any misuse of your details originating at the payment provider. You should satisfy yourself to the payment provider's Terms and Conditions before placing your order.
1.7 Orders are only accepted for UK delivery. Payment must be made from a UK address. If you attempt to place an order from outside the UK we will refund your payment whilst retaining a processing fee of £3 to cover our charges.
2. Payment and Ownership of Goods
2.1 We accept payment by all cards accepted by our payment provider. Your card will be debited upon placing the order. Should you return your goods for a refund your card will be refunded in accordance with the terms and timescale of the payment provider. In these Terms and Conditions of Business:- "Goods" means goods or products offered for sale by us.
2.2 "Promotional Product" means an item or product offered free of charge with goods that have been supplied and paid for, or discounted to free.
2.3 Goods and promotional products supplied by us remain our property until the goods are paid for in full. If payment is declined by your cardholder, or your cheque is not honoured by your bank, whether before or after despatch of the goods to you, we will treat the order as cancelled.
the goods and promotional products have been despatched we may:-
a) Require you to return the goods and the promotional products to us in good condition within 7 days; or
b) Require you to pay in full by satisfactory alternative means within 7 days.
3. Website Accuracy
3.1. Our Website designers work extremely hard to ensure our website is as accurate as possible and in order to achieve this our website is updated regularly.
3.2. However we cannot guarantee the accuracy of information supplied, especially such things as product specifications, special offers and promotions which may change without prior notice, before or after you have placed your order with us.
3.3. Products, prices, offers, tariffs and promotions are valid only for the period they are displayed on our website (unless otherwise stated) - all of which are subject to availability. If any of these should change to your detriment or become unavailable in the period after you have placed an order with us we will contact you before proceeding with the order.
3.4. Pictures of products are as a representation only and should be used only as a guide. Specifications and/or colours of products may change without prior notice.
4. Product Warranty
4.1. All products come with a manufacturer's warranty as detailed by the manufacturer on individual products. This warranty does not affect your statutory rights which cannot be excluded or restricted at law.
5.1. Packages are delivered by Royal Mail, Parcel Force and Initial City Link. The service type used will depend upon the value and size of the product/s purchased. Royal Mail Special Delivery and recorded service, Parcel Force and City Link will require a signature upon delivery.
5.2. Deliveries in transit are considered to be pending until the allocated time has passed to the item being marked lost by the delivery company. Refunds based on lost items will only be considerd once the delivery company has confirmed loss.
5.3.Saturday and Monday delivery cannot be guaranteed by Royal Mail and Parcel Force, and City Link do not deliver on a Saturday, Sunday and Bank Holidays.
5.4. OutdoorScotland.co.uk cannot be held responsible for any delays caused by Acts of God, industrial action, vehicle breakdown, service providers, credit searches, stock availability and delivery companies. These events are outside of our control and we cannot accept any liability.
5.6. Parcels sent to remote parts of the United Kingdom, such as Northern Scotland and parts of Northern Ireland, the Channel Islands and the Isle of Man etc may take longer to deliver.
5.7. We do not deliver any orders outside of the United Kingdom unless by prior mutually agreed arrangements. To protect genuine card holders we do not accept card payments, or COD, for overseas orders under any circumstances. The option for genuine overseas customers wishing to purchase goods is by bank transfer of funds. Please contact email@example.com for details.
5.8. Delivery of orders is to the cardholders address only, unless we have a mutually agreed arrangement to deliver to another address
6. Privacy of Information
7.1. OutdoorScotland.co.uk are not VAT registered and as such, there ia no VAT charged on our products. All Errors and Omissions are excepted. Prices are subject to change at any time.
8. Returning Products
Cancellation of Orders or Cancellation of part of orders - You may cancel your order within 7 days of receiving the goods.
If for any reason you wish to return a product or receive a replacement product please contact us. It is important that you contact us as soon as you become aware of any problem or wish to return an item. Goods must then be returned to us within 28 days of you receiving them (this limit does not apply to faulty items)
Our Returns Policy forms part of our Terms and Conditions and applies to all goods and services supplied by OutdoorScotland.co.uk.
It is essential that you read and fully understand our Returns Policy and familiarise yourself with our returns time limits and the charges that will be incurred should goods be sent back in a less than pristine condition and/or with items missing.
All goods including all packaging and any additional items such as free gifts, accessories and promotional vouchers must be returned to us in an unused and re-saleable condition.
Clothing must be unworn, and items must show no signs of use.
You must take reasonable care of all goods whilst in their possession. Goods received back in an unsuitable condition will unfortunately not qualify for a refund.
Return of Faulty Items
If you wish to return a product that is faulty please contact us. It is important that you contact us first as soon as you become aware of any problem or wish to return an item. We will return the product to the manufacturer and issue a replacement or refund at our discretion according to each case.
All goods supplied are covered by the standard manufacturer's warranty. Contact details for the manufacturer's technical helpline and customer services can normally be found on the product tags or can be obtained from us.
In the unlikely event that goods do need to be returned to us you must obtain returns instructions by contacting firstname.lastname@example.org. We will advise if the goods can be returned and where to send them to.
Return carriage costs are your responsibility. If goods are found to be genuinely faulty we will reimburse your return postal charges up to the value of Royal Mail Second Class Recorded Post, First Class Recorded or Royal Mail Standard Parcels Service, whichever is the least expensive method of posting your goods to us.
We very strongly advise customers to return all goods over £28.00 in value to us using a tracked and insured postal service such as Royal Mail Special Delivery Service.
We are unable to process any returns, refunds or cancellation of contracts until the goods have been received and checked at our offices.
Royal Mail Recorded Delivery should be used only for returning accessories and goods below the value of £28.00 only. Special Delivery should be used for all items worth over £28.00. Compensation to the value of only £28.00 can be claimed from Royal Mail if items are posted using Recorded Delivery.
All goods should be packaged in a secure parcel to avoid damage in transit ensuring the contents are not on show.
Goods should be in their original unused condition, complete with all original items as below (as applicable):-
- Outer packaging
- Bags and cases
- Instruction sheets/manuals
- Any other accessories included with the original item
- Any free gifts, incentives or vouchers included with the offer
A charge will be made for any goods that are returned back in an un-saleable or incomplete condition up to the full sale value of the item.
Refunds will be processed within 7 days (normally within 2 working days) of us receiving the returned goods. Refunds will normally be credited to the payment card details provided at the time of ordering the goods from us - e.g. refunded to your credit or debit card.
A charge (as above) will be made for any goods that are returned back in an un-saleable or incomplete condition. This will be deducted from your refund if applicable or charged against your debit or credit card details as provided at the time of ordering.
Refunds are processed through our payment provider and the time it takes for transfer of funds is subject to their terms and conditions.
Goods requiring replacement or repair will be despatched once the original items have been returned and the fault has been determined or repaired as required.
11. Trademarks and Copyrights
We attempt to avoid all trademark and copyright infringement. Should you be the copyright owner and feel we have misused your copyright contact us and we will correct the situation immediately.
12. Payment Authorisations
12.1 By accepting these Terms and Conditions you agree that OutdoorScotland.co.uk through a payment provider are authorised to charge your credit or debit card for the goods supplied. You also agree that we are authorised to charge your card with any other charges specified within these Terms and Conditions and within our Returns Policy.
12.2 In the event that any amounts become due (including missing or damaged returned goods, credit or debit card charge backs and dishonoured cheques) and remain unpaid for more than 14 days, we reserve the right to engage the services of a debt recovery agent. Charges incurred as a result of this action will be your responsibility.
13.1 OutdoorScotland.co.uk will not be responsible for any loss incurred through the ordering, use or misuse of products supplied by us (including postal delays) or any other indirect or consequential loss.
14. Your Legal Rights as a Consumer
14.1 If any part of our Terms and Conditions is determined by a UK court to be invalid, illegal, void or otherwise unenforceable under any current or future law, the remainder of our Terms and Conditions shall not be affected thereby.
14.2 These Terms and Conditions do not affect any of your statutory rights.